Cancellation, Refund & Right of Withdrawal Policy
Last updated: August 2026
At SoulTouch, I understand that plans can change and unexpected situations happen. At the same time, when you book a session, that time is reserved especially for you and is no longer available to another client.
This policy explains SoulTouch’s cancellation and refund conditions. Nothing in this policy limits any rights you may have under mandatory Swedish or EU consumer law.
Cancellation or Rescheduling
You may cancel or reschedule your appointment up to 24 hours before the scheduled starting time.
If you cancel more than 24 hours before your appointment, you may choose between:
- a full refund, or
- rescheduling your session to another available time.
Late Cancellations
Cancellations made less than 24 hours before the appointment are normally non-refundable, subject to your statutory consumer rights.
However, I understand that genuine emergencies, sudden illness and unexpected circumstances can happen. In such situations, please contact me as soon as possible.
Exceptions may be made at my discretion, and I will always try to find a fair and reasonable solution. You will not normally be asked to provide medical certificates or other proof.
No-Shows
If you do not attend your appointment and have not contacted me beforehand, the session will normally be considered a no-show and will not be refunded, subject to any rights you may have under applicable consumer law.
If SoulTouch Cancels Your Appointment
If SoulTouch needs to cancel your appointment, you will always have the choice between:
- a full refund, or
- rescheduling your session to another available time.
Statutory 14-Day Right of Withdrawal
If you are a consumer and book a service online, you may have a statutory 14-day right of withdrawal under Swedish and EU consumer law.
For services, the withdrawal period normally begins on the day after the agreement is entered into.
This statutory right is separate from SoulTouch’s 24-hour cancellation policy above.
You do not need to give a reason when exercising a statutory right of withdrawal.
Sessions Booked Within the 14-Day Withdrawal Period
You may wish to book a session that takes place before your statutory 14-day withdrawal period has ended.
Where required by law, you will be asked to expressly request that SoulTouch begins providing the service during the withdrawal period and to acknowledge the consequences this may have for your right of withdrawal.
If you exercise your statutory right of withdrawal after performance of the service has begun at your express request, SoulTouch may be entitled, where permitted by law, to charge a proportionate amount for the part of the service already provided.
Where the service has been fully performed during the withdrawal period, your statutory right of withdrawal may cease where the requirements under applicable consumer law have been fulfilled.
How to Exercise Your Statutory Right of Withdrawal
If you wish to exercise a statutory right of withdrawal, you can clearly inform SoulTouch of your decision.
You may contact:
Where required by Swedish law, an online withdrawal function will also be made available on the SoulTouch website for agreements concluded online.
You may also use the standard withdrawal form provided under Swedish consumer law, but using a particular form is not required as long as you clearly communicate your decision to withdraw.
Refunds
When you are entitled to a refund, it will normally be returned through the same payment method used for the original booking.
Processing times after a refund has been issued may depend on your bank or payment provider.
Where a refund is required under statutory consumer law, it will be processed within the legally required period.
Questions or Exceptional Circumstances
The purpose of this policy is not to make cancellations difficult. It is intended to respect both your circumstances and the time that has been reserved especially for you.
If something unexpected happens or you are uncertain about your booking, please contact me and I will do my best to find a fair solution.
SoulTouch
Sweden
jean@soultouch.se